Returns + Refunds + Exchanges
We are committed to providing quality products to our customers. While we hope that you are always satisfied with your StellaSimone Salon Systems products purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.
Returns + Refunds + Exchanges
What is our Return, Refund and/or Exchange Policy?
We are proud to offer a return policy on unopened hair care products, and/or hair care accessories (except promotion gifts). We understand that there may be a case in which you need to return or exchange your order. We are more than happy to accommodate eligible* returns/exchanges within 14 days of receiving your order.
Our policy lasts 14 calendar days. If 14 calendar days have gone by since your purchase, unfortunately we cannot offer you a refund or an exchange.
At StellaSimone Salon Systems, we love when you’re happy. We stand behind our hair care products, and we want to make sure you’re always satisfied. If not, our team will make your return process easy and seamless. All you have to do is return the items within 14 days of your purchase. Only products purchased on stellasimonesalonsystems.com may be returned for a full refund in that 14-day period.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase.
The following *items cannot be returned:
- StellaSimone Membership
- StellaSimone Salon Systems Gift Cards
- Product Samples or Promotional Items
- Individual products that were originally purchased as part of a set
Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website for their return policy.
We offer 30 day returns for orders purchased between December 12th - January 12th of every calendar year.
Our return address is:
C/O StellaSimone LLC
3104 E Camelback Rd 2214
Phoenix, Arizona 85016
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. If damage occurred to the items in your shipment, please contact StellaSimone Salon Systems Customer Service via Online Chat or at 480-631-7700 between the hours of 8:00 a.m. and 4:00 p.m. MST., Mondays through Fridays. Our customer service representatives will be happy to assist you.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted.